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Review - AC died on a Sunday at the beginning of heatwave coming over the next couple of days. We called PSE&G, who quoted an outrageous price just to come look at the unit and spent most of the week being jerked around by contractors over the phone. We have a seven month old at home and we're desperate to get this fixed. We found N/E on this site, read the reviews and called Bob the next morning. He was at our house in a couple of hours, he repaired the motor, filled the freon, replaced our missing valve caps, and had everything up and running in just a couple of hours. No hassles, no b/s,. He was patient and explained everything about the system to us first-time homeowners and now the AC is better than ever even though he was working in a 90+ degree attic. Like the other reviewer said He is focused on service, responds quickly and knows what he's talking about. You don't feel like you're being BS'd. We would use him again in an instant and recommend him to anyone.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Danny and Nellie Fung (2008-09-05 )
Review - Lost my A/C. Called Bob on Wednesday afternoon, made an appointment for Thursday at 8 a.m. He arrived on time, identified faulty part, had replacement part on truck, fixed it and left by 8:41. Fair price and A/C working great! I would definitely recommend Bob.
Product or Service - 50/50 Customer Service - 50/50 (2008-09-04 )
Review - It was like the old days when you called, they came and it was done right the first time. No reservations about calling Bob again. He is professional and knows this stuff inside out. You want it fixed? Make N/E your first call. Guaranteed he's got the part on the truck. If he can't fix it no one can.
Product or Service - 50/50 Customer Service - 50/50 (2008-08-28 )
Review - We called and Bob was in our apartment within the hour. Our central AC was back up and running in no time. Extremely quick and effective service. Educational as well.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - George (2008-07-28 )
Review - AC died on a Friday night when it was 80-something degrees with a heatwave coming over the next couple of days. I called PSE&G, who condemned the unit the next morning and proceeded to tell me they could replace it, but it would require a crane, a structural engineer, an HVAC engineer and a police officer. I knew I didn't want to go that route, but I asked them to send an estimator, anyway. I immediately called Bob, who showed up at my place 45 minutes later, even though it was a Saturday. He confirmed that the unit was bad, but told me that PSE&G didn't know what they were talking about and he could replace the unit without the crane, etc. He replaced the unit on the next business day without any hassle on my part. He also found some leaks on my internal unit, which he quickly sealed up - now the AC is better than ever. He is focused on service, responds quickly and knows what he's talking about. You don't feel like you're being BS'd. Would use him again in an instant. (P.S. The unit is replaced and PSE&G still has not called me back for the estimate)
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - chrisjur (2008-07-17 )
Review - My wife and I had an issue with our Trane central air conditioning unit last night and called NE this morning. They took our call right away and were able to come over same day to fix the problem. I was at work while my wife was at home with the technician and she said that he was very very nice and professional. She said that it was clear that he knew what he was doing and that she felt very comfortable with him. The price was very reasonable as well. I would 100% recommend NE to my friends and family without any reservations. Thanks!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Jeff G (2008-06-09 )
Review - We had a problem with our Trane central air conditioning unit. We called Bob late one night and he was here by early next morning. He diagnosed the problem in minutes, had it fixed in 15 minutes. Heat wave is coming this weekend and thanks to him, we won't be sweating! Bob is awesome! He's honest, quick and reliable.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Amy (2008-06-03 )
Review - A big loss for me. Last fall he submitted an estimate and I thought it was pricy. I shopped around and got someone for almost half and hired them. Now those contractors live here practicaly. Every day its another problem and it still isn't solved. I got what I paid for. Next time around with my other buildings I'll go for the expertise and quality the first time. He did come highly recommended and I should have listened to my friends. My mistake, the next job is going to New England.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Ron (2008-02-25 )
Review - I chose New England based on the positive reviews on this site. I have had terrible heating problems that no one seemed to be able to solve. In contrast to other technicians, Bob had availability and arrived promptly at the appointed time. That alone sets this company apart from many others. Upon arrival, Bob quickly and accurately diagnosed the problem and kept at it until he located it. As an honest businessman, he even tried providing a simpler fix than what was ultimately needed but unfortunately my heating problems were more severe. Bob was always reachable by telephone, even over the holidays and on weekends. When he came back the second time, he was able to find the problem and fix it for good.
To sum up the experience, Bob is old school: a reliable expert who takes pride in his workmanship and doesn't cut corners. If you have a serious HVAC problem, I wouldn't go anywhere else.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Rob (2008-01-14 )
Review - Heat went out one cold night. I looked on Kannekt for someone to call and saw all the reviews for Bob. I called him, he answered, came over in about an hour and a half, diagnosed the problem in 5 mins, got the part needed in a couple hours, came back installed it in 5-10 mins and voila, we had heat again. If you just want it done quickly and correctly, he's the guy. If you want to find someone cheaper, good luck, maybe they'll show up, maybe they'll know what they're doing and maybe you'll save a few bucks. Thanks Bob!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Jim (2007-12-20 )
Review - Had heat working the same day, within hours of my call. I recommend this company. Thank you for showing up! Kate & Jon
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Kaitlyn & Jonathan Pearl (2007-11-27 )
Review - I just found this site. Bob came to our house months ago after 3 other people failed to find a problem. He knew where to look and he knew what to do. Been months and we're happier than ever. Good company, recommend him.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Greg & Naomi -Hoboken (2007-10-03 )
Review - I can understand why he might be a little curt but when he tells me what he deals with it seems everybody wants a job done for free. Hey, it was Sunday and he answered! PSE&G said I needed a new unit. A/C Man #2 said it couldn't be fixed either. Well, Bob did fix it for $187.50 and it's colder than Alaska ! Praise to Bob for a job well done. Been over a month and going good as ever. Thanx Bob!
Product or Service - 50/50 Customer Service - 50/50 (2007-08-31 )
Review - If you can afford to buy in Hoboken or Jersey City you can certainly afford Bob. You're getting your $'s worth and then some. He even calls back to see that it's all up and running, who does that these days? JC
Product or Service - 50/50 Customer Service - 50/50 (2007-08-31 )
Review - Moved into my new place to discover that the central AC would not work. Bob was quick to show up, recognize the problem and had the required replacement parts installed in less the 24 hours. He provides a great service. It's so nice to have my expectations exceeded.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Allison (2007-08-01 )
Review - Bob fixed my AC up quickly. fast service and good craftsmanship. A little pricey based on my past experiences, but I had little time to shop around considering the heat.
Product or Service - 50/50 Customer Service - 45/50 Reviewed by - John (2007-06-29 )
Review - Wow. Bob was fantastic. He might come across a little quick on the phone, but make no mistake, he knows his stuff. His rough sense of urgency pays off... he answers the phone, actually shows up fast, works quickly and efficiently. He quickly went to work diagnosing my problem and fixed it. My AC was leaking and it went downstairs and ruined my neighbos ceiling. The leak was caused by a backup in the drain pipe which was probably caused by sentiment not caught by the filter. So, this is why they tell you to change your filter regularly! If not, you end up flooding your neighbors apartment and having to pay to fix it. Ugh. I guess these are lessons you learn as a first time condo owner in Hoboken. Luckily we have a guy like Bob to help us when we screw up. He charged be a minimum of 1.5 hours at a rate of $125 per hour. I thought this was reasonable considering he got here so quick (on the hottest day of the year) and he did a great job. Highly recommeded.
Product or Service - 50/50 Customer Service - 50/50 (2007-06-27 )
Review - I called New England Air Conditioning after I was told by another company that my entire unit needed to be replaced. They said it would cost me over $3600. Bob came in and identified the problem right away, fixed everything in under an hour and it only cost $240. I am so glad that I called Bob for a second opinion and saved myself a whole lot of money and aggravation!! I would definitely recommend Bob-- outstanding, professional service!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Kim (2007-06-07 )
Review - My A/C malfunctioned on the Friday evening of Memorial Day weekend, the first really hot one. It was sweltering in my apartment. I called Bob at New England Air Conditioning that evening, expecting to get an answering machine and then, in typical Hoboken fashion, no return call --especially on a holiday weekend. However, I was happily surprised that Bob answered the phone and agreed to help me the next morning, asking me to call him at 7:30AM. I did, and we arranged for him to come over about 1.5 hours later (he already had an appointment before mine). He promptly identified the problem, fixed it, did not charge extra for the weekend work, and my A/C has been running perfectly ever since. I highly recommend Bob for his service, skills, and honesty.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Judy (2007-06-01 )
Review - PSE&G technicians from their Worry-Free Program told me that they were unable to fix my air conditioning unit and the 1.5 ton compressor (i.e., the air conditioning unit) needed to be replaced. As I was calling around for installation cost estimates (ranging from $2,600 to $2,800), I came across Bob from New England Air Conditioning Corp who informed me that it is very unlikely that a 10-year old unit would need to be replaced since they are designed to last about 20 years. Bob came over and fixed the unit for $252. The solution was that the coils needed to be washed out, some freon was added, and PSE&G had connected a couple wires incorrectly. Needless to say, I promptly cancelled the PSE&G Worry-Free Program and requested a full refund for the monthly fees paid to date. Hoboken residents appreciate that Bob is saving their air conditioning units...one unit at a time. Bob, thank you!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Rob from Hoboken (2007-05-17 )
Review - I would highly recommend New England. Not only did Bob answer the phone right away but when I told him my heat was out he came over within the hour. He was not only able to fix my problem but when I told him my address, he was able to tell me the heating unit I had and also the problem I was experiencing. The man knows his business!
Product or Service - 50/50 Customer Service - 50/50 (2007-02-27 )
Review - I highly recomend using New England Services. I contacted Bob after my central air system wasn't working and PSE&G told me I had to replace the entire unit. Instead, Bob came out to my apartment and fixed the unit at a fraction of the cost - my central air system has been working great ever since! I highly reccomend.
Product or Service - 45/50 Customer Service - 45/50 (2006-11-13 )
Review - Called Bob on a Sunday morning, and he was at my house within 2 hrs. He had all the parts with him necessary to repair the AC unit on a very hot day. Also called to follow-up that everything was working ok... Very nice guy. Would highly recommend his services.
Product or Service - 50/50 Customer Service - 50/50 (2006-08-21 )
Review - Bob answered the phone. Came when he said he would and actually followed up to make sure everything was working after the job was done. I would highly recommend NE.
Product or Service - 50/50 Customer Service - 50/50 (2006-08-18 )
Review - On the hottest week of the year, and right before my vacation, my air conditioner stopped working. Bob squeezed me in first thing the following morning - I didn't even need to miss my last day of work! Thank you Bob. And thank you for the follow-up call. My apartment is very cool!
Product or Service - 50/50 Customer Service - 50/50 (2006-08-13 )
Review - I called Bob on the hottest day of the year at 7:30am, based on recommendations from this website. Not knowing what to expect, I was thrilled to actually get him on the phone immediately. He was able to come by at noon (I really didn't expect such quick service during a heat wave!) He diagnosed the problem quickly, had the right parts with him and fixed it on the spot. He was really nice, and willing to explain to me what the problem was so that I would understand what he was doing. And at 4:30 in the afternoon I was pleasantly surprised by a follow-up call to check on me, to see if it was working better now, and of course it was! It was so nice to have such a positive first experience. Thank you Bob!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Alethea (2006-08-03 )
Review - THANK YOU BOB - I AM NOW COOLED AND FEEL GREAT - THANK YOU SAYS IT ALL - YOU'RE THE BEST !
Product or Service - 50/50 Customer Service - 50/50 (2006-07-31 )
Review - Excellent service! I've been paying for a PSE&G Worry-Free Contract for 4 years and my A/C just broke down for the first time. PSE&G came over and refused to fix my A/C because they evidentially only have to fix units on the ground and not on rooftop. The PSE&G repairman was terribly rude to boot!
I call NE and they came over that day. The repairman fixed the problem right away (he had spare parts in his truck) with no complaints.
The bill from NE was half of what I have paid PSE&G over the past 4 years, and the work was done fast. I highly recommend NE HVAC!
Product or Service - 50/50 Customer Service - 50/50 (2006-07-24 )
Review - Bob from New England Air Conditioning Corp was very responsive, and was able to handle and explain the problem with our unit on the first visit. I respected the fact that he cut right to the chase and did not try to inflate the price with a lot of b/s. We were very pleased with the service.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - GL & JG (2006-06-30 )
Review - Bob returned my call immediately. Gave me an appointment and actually showed up. More than I can say for others in the area. Had my air working again the same day and had the parts on the truck! Can't say anymore than that but thank you.
Product or Service - 50/50 Customer Service - 50/50 (2006-06-23 )
Review - Bob truly does answer the phone any time of day and is honest, straightforward, professional, and prompt. I called on Monday afternoon and he came in first thing Tuesday morning and took care of it. After calling another company and never getting a call back, this was refreshing! Highly recommended.
Product or Service - 50/50 Customer Service - 50/50 (2006-06-07 )
Review - Bob was professional and honest - gave an estimate and a minimum price up front. Repairman showed up when he said he would - 8 a.m. Saturday morning. That's 90% of the job right there! Beats the other company we called, who cancelled the first day and didn't even bother to show the second day. We are landlords and plan on using them again.
Product or Service - 50/50 Customer Service - 50/50 (2006-06-05 )
Review - Just had my air conditioning repaired by NE after PSEG said the work was not covered by their WorryFree plan. They came same day (called at 1, AC repaired by 5) and fixed the AC unit without replacing the major parts that PSEG said were broken
Can't beat there turn around time or the service.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Scott (2006-05-30 )
Review - Bob answers the phone 24/7. When I called to leave a message on a Sunday, he actually picked up. He came over later that day (on a Sunday !!!). Charges the same hourly rate on weekends as he does on weekdays, but most of all, he gets it right the first time, every time. I have used Bob 2x (2 different HVAC units) and have been very very pleased that the systems were fixed and have worked ever since.
Product or Service - 50/50 Customer Service - 50/50 (2006-03-27 )
Review - Extremely honest and helpful. Fast service and very intelligent, very obviously this company are experts in their field.
Product or Service - 49/50 Customer Service - 50/50 Reviewed by - CJ and MP (2006-02-10 )
Review - The first time somone came here and actually knew what he was doing! Others had to wait days to order parts, he had them in stock. You'd be happy to have him on your side. Thanks so much.
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Andy & Marcy, Jersey City, N.J. (2005-12-23 )
Review - People w/ bad comments should have the guts to leave their names! You are wrong! We were highly recommended by a Dr. in Hoboken to use New England. He came on a Sunday no less! We got prompt and courteous service and this man is knowledgeable! We got what we paid for in GOLD - prices higher than most, but the quality and performance can't be beat! We highly recommend him.
Reviewed by - Mr. & Mrs. Peter Reynolds (2005-11-01 )
Review - After three years of problems with fly-by-night A/C contractors and PSE&G's so called worry free service I now have a heating and a/c unit that finally works. If it weren't for New England I'd probably would have moved! THANK YOU SIR!!!!
Product or Service - 50/50 Customer Service - 50/50 Reviewed by - Joan Banacourt, Jersey City, NJ (2005-11-01 )
Review - He may have been curt, but gave us a very honest answer and expense saving answer to our A/C problem.
Customer Service - 50/50 (2005-07-18 )
